Facilitate online business-to-business orders
The transaction process for online B2B orders typically includes the following steps:
1. Demand determination
The purchaser clarifies their own needs, including specifications, quantities, and quality requirements for products or services.
2. Supplier search and selection
The purchaser searches for suitable suppliers through online platforms or other channels and evaluates and selects them.
3. Enquiry
The purchaser sends an enquiry to the selected supplier, asking for detailed information on product or service prices, delivery periods, payment methods, etc.
4. Quotation
The supplier gives a quotation and transaction conditions in response to the purchaser's enquiry.
5. Negotiation and consultation
Both parties negotiate and consult on terms such as price, delivery period, quality standards, and after-sales service until an agreement is reached.
6. Contract signing
After determining the details of the transaction, both parties sign an online contract to clarify their respective rights and obligations.
7. Order placement
The purchaser submits an order via email with commercial documents likes commercial invoice, business contract, etc.
8. Payment
The purchaser completes the payment according to the contract agreement.
9. Order processing and production
The supplier arranges production or prepares goods after receiving the order.
10. Shipping and logistics tracking
The supplier ships the goods and provides a logistics number, and the purchaser can track the status of the goods in transit online.
11. Receipt and inspection
The purchaser inspects the goods upon receipt and confirms whether they meet the requirements of the contract.
12. After-sales service
If there are quality problems or other disputes, both parties provide after-sales service and resolve disputes in accordance with the contract agreement.
It is important to note that the online B2B order transaction process may vary from industry to industry and company to company, and the specific process may be adjusted and optimized based on actual circumstances.
